Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - BPO (1-3 yrs)
- Opportunities For Career Progression
We are hiring for a Business Process Outsourcing Company, providing advanced BPO solutions by highly skilled man power
The Job Key responsibilities areas :
- Handle Customer's Inbound and Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Ideal Candidate Key Competencies:
- Candidate who are having the skill of customer handling and good English Communication skills.
- Experience from the customer service Background is preferred.
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