Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - BPO (1-2 yrs)
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- Flexible working options
- Our client is a leading Business Process Outsourcing service provider that caters to businesses around the world. Their innovative approach allows businesses to easily improvise customer experience, simplify operations, and focus on growth.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate :
- You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
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