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03/08 Nita Roy
Recruiter at Quest Business Solution

Views:41 Applications:13 Rec. Actions:Recruiter Actions:0

Customer Service Role - BPO (1-15 yrs)

Pune Job Code: 285808

Customer Support Executive Responsibilities:

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

- Graduation or Post Graduation both can apply

- Excellent interpersonal and written and oral communication skills.

- Computer skills.

- Min 6 months to 1 year BPO experience(international voice experience)

- Work from office.

- Excellent communication skills

- Flexible to work in UK Shifts.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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