We have a requirement of an Customer Service role with one of the client who have a large presence on PAN India from the last 22 years, they are basically into providing sales & services to the customers

Its corporate office based in Mumbai, they are not from BPO sector at all.

Role :

The role is a customer interaction, team coach role where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.

Requiements:

- Minimum qualification should be a graduate

- Ideally should have a minimum of 6 months of customer service experience

- Excellent verbal and written communication skills

- High on Emotional Quotient

- An abundance of patience and persuasion

- A very positive and can-do attitude

- Pleasant personality

- Highly professional and service oriented

Shift Timings: PURE DAY SHIFT JOB (Shift starts from 7 AM and ends to 9 PM)

Working Days & hours: 5 days a week (Rotational Offs)

[9 hours of job work including 1 hour break.]

Location: Mumbai (Western Line), No outstations candidates.

Experience Required: 0.6-6 years experience (customer service either)

Max CTC: 2 LPA to 3.60 LPA + Incentives. (depending on applicant skills)

Notice period upto 30 days (Immediate Joinees preferred)

If any query or interested applicants can apply for the above mentioned profile

Feel free to call on the below contact numbers :

9987568339/7977436255.
Pritam Mehta
V Employment Solutions

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