Customer Service Role - BPO (0-3 yrs)
- Customer service
- Excellent communications
- Ready to do night shifts
- Rotational shifts
- Inbound / Outbound calls / emails
- Providing excellent customer service
- Answer calls, reply to emails and social media messages professionally to provide information about products and services, cancel orders, or obtain details of complaints and resolve them while maintaining standards set at The Souled Store.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information using The tools provided.
- Meet The target quota daily.
- Handle customer complaints, provide appropriate solutions and alternatives within The set time frame, and also follow-up on cases, where required.
- Follow communication procedures, guidelines, and policies as laid down by The company.
- Go The extra mile always to sustain The relationship established with loyal customers and convert potential customers as well.
- Excellent conflict resolution skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
