BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more.

Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls from their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service.

In outbound processes, calls are to be made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.

Roles & Responsibility:

- Handling outgoing Calls

- Providing resolution to Customers on queries.

- Providing product knowledge to the customers

- Process training will be given for freshers by company. Skillset & Eligibility criteria:

- Good in English communication skills is a must.

Please don't apply if you have not got good communication skills in English.

- Good convincing skills.

- Only Day shift+Attractive Incentive+Hike+Bonus etc..

- The cab is provided to the nearest metro station.

Must have :

Good English Communication

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