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23/02 Human Resource
Manager at Xrillion Technologies Pvt Ltd

Views:41 Applications:10 Rec. Actions:Recruiter Actions:1

Customer Service Role - BPO (0-2 yrs)

Gurgaon/Gurugram Job Code: 64755

KEY RESPONSIBILITIES AND ACCOUNTABILITIES : 

- Provide phone support for Global customers.

- Be responsible to deliver high quality, customer-driven, support service resolving customer inquiries at the first point of call wherever possible.

- Demonstrates confidence and willingness to resolve customer requests or queries.

- Maintain and improve customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement.

- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

- Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.

- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

- Completes all training and development activities in a timely manner.

- Understanding of escalation handling procedures.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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