Job description :

- We are hiring Customer Service Representative, or CSR (For Website Services) for our NEW ZEALAND and AUSTRALIA-based companies, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Type : Full-time

Role : Customer Service

Industry Type : BPO/Call Centre

Department : Customer Success, Service & Operations

Benefits : Provident Fund, Attendance Incentives.

- Working Days

- Monday to Friday

- Morning shift 5:00 AM 2:00 PM

Supplemental pay types : Performance Incentives

Ability to commute/relocate :

- Banashankari 3rd stage, Bengaluru - 560085, Karnataka

- Reliably commute or plan to relocate before starting work (Required)

Language : English (Required)

Roles & Responsibilities :

- Collaborating with clients and internal teams to plan and execute website redesigns or new builds.

- Keeping abreast of industry trends and technologies to inform and improve website design and functionality.

- Communicating effectively with clients and team members to ensure project goals are met.

- Providing training and support for clients to help them manage their websites effectively.

- Communicating with clients to understand their business goals and objectives.

- Providing ongoing maintenance and updates to websites as needed.

- Developing and maintaining detailed project plans and timelines.

- Advising clients on strategies to improve the performance and user experience of their websites

Prerequisites :

- Good English communication (Written & Oral) is a must.

- Previous experience working with a BPO will be an added advantage.

- Previous experience working with websites would be an added advantage.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.