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07/10 SAHNA
Central Hiring Head at Sana Search International

Views:21 Applications:6 Rec. Actions:Recruiter Actions:0

Customer Service Role - BPO (0-1 yrs)

MP/Indore/Bhopal Job Code: 237489

On the Spot Offer for Customer Service Profile Indore Location 


Process : English process (Chat Process)

Note : Work from Office

Location : Indore/Bhopal/Madhya Pradesh

- 24- 7 Shifts 

- 9 hours with Rotational shifts

Eligibility Criteria : 


Mandatory : 


- Excellent communication in English Language.

1. Need to have empathetic ear and good communication skill.

2. Freshers or Experience can Apply

3. Interested candidates must have to Relocate to Indore

4. Qualification Must Have completed 12th & Under-Graduates who are enrolled for Correspondence/Distance Learning Program only.

Responsibilities and Duties :

1. Strong Chat Contact Handling Skills & Active responding

2. Some Experience as Client Service Executive

3. Provides Information about Products and Services 


4. Updates the CRM Accurately

5. Timely Revert To Customers without any Missing Information

6. Good negotiating and convincing skills

- Listen to customers concerns, issues and questions

- Resolve customers concerns and answer customers questions to your best ability

- Maintain a positive attitude and calmly respond to customers complaints

- Open new customer accounts

- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

- Recommend possible products to meet the customers needs

- Refer issues and questions to managers if necessary

- Prepare product and customer reports by gathering data collected during customer interactions

Skills and Qualifications : 

Some of the key skills for a customer service representative are :

- Personable and attentive

- Strong interpersonal skills

- Strong verbal communicator

- Familiar with the software used to connect with customers and gather their information

- Knowledge of applicable products and markets

Contact : 7065126218

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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