Customer Service Role - BPO (0-1 yrs)
- Candidates should have good communication skills in English.
- Interacting with Clients/ Customers - Over Email/ Chat/ Call
- Understanding the queries
- Resolving the queries
JOB DESCRIPTION :
- Need to respond to customer via Email/Chat
- Handle queries and complaints of customers
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly and approachable individuals who that understand the importance of great customer service
- Responsible to deliver high quality and productivity results that meet the identified targets
- Ability handle tough situation with customer
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Correctly follow and implement different quality standards/definition documents
Behavioral Competencies :
- Problem Solving - Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly
- Customer Focus - Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers
- Communication - Listen attentively and resolve customers issue effectively. Should be sensitive about customers information
- Learning Orientation - To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
- Result Orientation - Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
