Executive at Jobs For Youth Pvt Ltd
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Customer Service Role - Banking Contact Center (0-3 yrs)
Drive for Contact Center vacancies in leading bank
Candidate should be Graduate with excellent English communication skills.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
