Manager at Career Opportunity Consultant
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Customer Service Role - Banking (0-2 yrs)
Key Responsibilities :
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information about banking products and services.
- Process transactions and maintain customer records.
- Ensure compliance with banking regulations and policies.
- Deliver excellent customer service and enhance customer satisfaction.
- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience
- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences
Requirements :
- Minimum Bachelor's degree/Graduation must, Diploma holders are not considered as graduates.
- Prior experience in customer service or banking is preferred.
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
- Basic computer skills.
- 24-7 shift and Day shift for female employee
Benefits :
- Transport facility (Odd hours)
- Comprehensive training and development programs.
- Opportunities for career growth and advancement and other employee benefits.
- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
