At Accurate Background, we believe that every hire should mark the beginning of a success story. We are committed to advancing the background screening experience by providing visibility and insights that empower our clients to make smarter, unbiased decisions. Join us in this mission and become an integral part of our team.

About the Role :

As a Customer Service Representative, you will play a crucial role in ensuring seamless communication and support for our clients and applicants. You will be responsible for developing a deep understanding of our products and processes to efficiently handle inquiries and resolve issues. Your contributions will directly impact our ability to maintain high-quality standards and meet service-level agreements.

Responsibilities :

- Develop a comprehensive understanding of specific customer service functions and processes.

- Process assigned tasks accurately and independently while adhering to provided instructions.

- Communicate with clients and applicants through various channels such as phone, email, and chat queues.

- Provide information about our products and services and address complaints and requests with accuracy and efficiency.

- Analyze information received from callers to determine the best solutions and follow through to resolution.

- Record details of all interactions and tasks in the CRM tool and collaborate with supervisors and peers as needed.

- Contribute to team efforts in maintaining service level agreements and quality standards.

Skills Required:

- Patience and attentiveness in handling customer inquiries and requests.

- Ability to use positive language and persuasion techniques to effectively communicate with clients and applicants.

- Strong time management and multitasking abilities.

- Empathy and goal-oriented focus to ensure customer satisfaction.

- Excellent written and verbal communication skills.

- Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive).

- Typing speed of 45+ words per minute.

Shift- 6:30 PM - 4:00 AM or Client-specific Shift

Transport- Transport pick-up and drop are provided.

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