Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and providing exceptional support via phone, email, chat, or in person. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

- Respond to customer inquiries promptly via phone, email, chat, or in person.

- Provide accurate information about products, services, policies, and procedures.

- Resolve customer complaints and issues efficiently while maintaining a positive attitude.

- Process orders, returns, refunds, and exchanges as needed.

- Maintain customer records and update account information.

- Escalate complex issues to the appropriate department or supervisor when necessary.

- Follow up with customers to ensure satisfaction and resolution of their concerns.

- Adhere to company guidelines and service standards.

- Assist with administrative tasks related to customer service.

- Gather customer feedback and provide insights to improve services.

Qualifications & Skills:

- High school diploma or equivalent (Bachelor's degree preferred).

- Previous experience in customer service, call center, or a related field is a plus.

- Excellent verbal and written communication skills.

- Strong problem-solving and conflict-resolution abilities.

- Ability to multitask and work in a fast-paced environment.

- Proficiency in using customer service software, CRM systems, and Microsoft Office.

- Strong attention to detail and organizational skills.

- Patience and empathy when dealing with customers.

- Ability to work independently and as part of a team.

Work Environment & Schedule:

- May require working in shifts, weekends, or holidays, depending on company policies.

- Work-from-home or hybrid options may be available for some roles.

Benefits:

- Competitive salary and performance-based incentives.

- Health insurance and other benefits.

- Opportunities for career growth and professional development.

- Paid time off and flexible work arrangements.

If you are passionate about customer service and enjoy helping people, we encourage you to apply and be part of our dynamic team!