Human Resource Management at Event Management Firm
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Customer Service Role (2-3 yrs)
1. Client Communication : Serve as the primary contact for clients, responding to inquiries through phone, email, and in person.
2. Event Information : Provide detailed information about wedding planning services, packages, and timelines.
3. Issue Resolution : Address client concerns and resolve issues promptly, ensuring a seamless experience.
4. Vendor Coordination : Liaise between clients and vendors to ensure smooth coordination of services like catering, photography, and decor.
5. Appointment Scheduling : Schedule meetings, venue tours, and consultations between clients and vendors.
6. Contract Assistance : Assist clients in reviewing contracts, ensuring they understand all aspects of services provided.
7. Payment Management : Handle invoicing and payments, providing clarity on pricing and payment schedules.
8. Feedback Collection : Gather feedback from clients post-event and handle any follow-up services.
9. Client Relationship Management : Build strong relationships to promote client satisfaction and future referrals.
10. Event Updates : Keep clients informed of any changes or updates to their wedding plans, ensuring transparency.
