Customer Service Role (1-4 yrs)
- Provide exceptional service via phone or in-person (depending on the role and business needs).
- Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.
- Maintain up-to-date knowledge of company products and services to assist customers accurately.
- Process orders, track shipments, and address any related concerns.
- Accurately input customer information and order details into the system.
- Gather customer feedback and share insights with the management team to improve products, services, and customer experience.
- Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.
- Maintain accurate records of customer interactions and transactions.
