Customer Service Role (1-2 yrs)
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
- Strong ability to communicate in multiple languages.
- Excellent problem-solving and customer service skills.
- Good working knowledge of computers and telephone systems.
- Patience with customers and ability to handle tough situations.
- Ability to work in shifts including nights, weekends, and holidays.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
