Customer Service Role (1-2 yrs)
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
- Strong ability to communicate in multiple languages.
- Excellent problem-solving and customer service skills.
- Good working knowledge of computers and telephone systems.
- Patience with customers and ability to handle tough situations.
- Ability to work in shifts including nights, weekends, and holidays.
