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04/06 Saburi Ashraf
Manager Recruitment at Strategic Talent Partner

Views:137 Applications:8 Rec. Actions:Recruiter Actions:6

Customer Service Role (1-2 yrs)

Gurgaon/Gurugram Job Code: 328980

Responsibilities

- Understanding the products and services provided by the company.

- Preparing company policies and procedures.

- Developing training lessons with service delivery systems.

- Managing a team of Customer Support Representatives.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer complaints and queries.

- Providing detailed information to customers.

- Monitoring the performance of individual representatives.

- Maintaining records of each phone call for future reference.

- Assisting the HR department with hiring new employees.

- Providing the new employees with training sessions for enhancing their skills.

- Offering exceptional customer service and satisfaction.

- Following up with customers for any further information.

- Taking feedback from the customers.

- Negotiating the terms and conditions with the customer.

- Contributing the work to the company's knowledge base.

- 6 Days working (Rotational shifts & Rotational offs )

Rounds :

1. HR

2. OPS Round

3. Versant

4. GDS Test

5. Client Round

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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