21/11
Neeraj Shukla
Senior Talent Acquisition at Mnrsolutions
Senior Talent Acquisition at Mnrsolutions
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Customer Service Role (1-10 yrs)
- Deliver top-tier customer support across all channels via calls, chats and Emails.
- Resolve issues & complaints with a focus on customer satisfaction.
- Monitor feedback to identify areas for improvement.
- Collaborate with teams for a seamless customer journey.
- Keep detailed records of interactions and resolutions.
- Contribute to developing customer service policies and standards.
- Prepare and present reports on key customer service metrics.
