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26/09 Kajal
CoFounder at Talentnest HR Consultant LLP

Views:38 Applications:10 Rec. Actions:Recruiter Actions:0

Customer Service Role (0-7 yrs)

Mumbai/Navi Mumbai Job Code: 345919

Job Title : Call Center Representative

Location : Mumbai

Job Type : Full-time

Job Summary :


We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers by handling inquiries, resolving issues, and maintaining a positive company image.

Key Responsibilities :

- Answer incoming calls and assist customers with inquiries related to products/services.

- Provide accurate information and respond to customer questions promptly.

- Resolve customer complaints and issues effectively while maintaining a professional demeanor.

- Document customer interactions and transactions in the company database.

- Follow up on customer interactions as needed to ensure resolution.

- Collaborate with team members and other departments to improve customer satisfaction.

- Adhere to company policies and procedures to maintain quality assurance standards.

- Perform other duties as assigned by supervisors.

Qualifications :

- High school diploma or equivalent; additional education or certifications preferred.

- Previous experience in a call center or customer service role is a plus.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and a customer-centric mindset.

- Ability to work in a fast-paced environment and manage time effectively.

- Availability to work flexible hours, including evenings and weekends if required.

Benefits :

- Competitive salary and performance-based perks.

- A dynamic and supportive work environment.

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