HR Recruiter at Globalsync
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Customer Service Role (0-20 yrs)
Key Responsibilities :
1) Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility.
2) Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients.
3) Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough.
4) Meet call handling quotas and individual and team sales targets and Keep cancellation less than 10%.
5) Gather and analyze client data through excel to identify possible products or services to recommend to management.
6) Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
7) Strong command over product knowledge. Provide all information and details of system components, warranty, system
8) Effective communication skills to be able to retain and pass product and service information to customers, and develop.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
