- We looking for a Customer Service Representative

- We are looking for smart professionals with a great attitude to make every single client interaction delightful.

Your Impact as a Customer Service Representative : 

- Customer Service through calls, Chats & emails

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort

- Maintain Internal & Client level delivery quality on calls, chats & email conversations

- Adhere to Customer Service Attendance & Accountability policies

- Execute issue /query resolution and ensure proper documentation & follow-up

- Identify, share and support operational improvements

Roles & Responsibilities :

- You bring knowledge & expertise Required Experience

- Experience : 0- 2 years

- Excellent communication skills

- Should be flexible to work in rotational shifts

- Proficient in computer usage and Basic knowledge on MS Office

- Defined career roadmap which offers growth opportunities

- Performance based incentive program

- Investment in talent development and skills enhancement

- Work life balance with 5 day work week

- Collaborative environment with best in class professionals

- Focus on colleague engagement and fun@work

- Depends on Process/Client alignment

Qualifications :

Education : 

- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience

- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

HWS (Empl Helpdesk)

Call Now for Apply : 7248850998

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