Customer Service Representative

Responsibilities :

Customer Support : Provide exceptional customer service by addressing inquiries, concerns, and requests through various channels, including phone, email, and chat.

Issue Resolution : Skillfully resolve customer complaints or problems, demonstrating patience, empathy, and professionalism.

Documentation : Maintain accurate and detailed records of customer interactions and transactions to ensure efficient follow-up and information retrieval.

Order Processing : Efficiently process customer orders, returns, and exchanges while ensuring accuracy and adherence to company policies.

Product Knowledge : Stay well-informed about the company's products, services, and policies to provide customers with accurate information and solutions.

Collaboration : Work closely with other team members, departments, or specialized teams to ensure a seamless customer experience and problem resolution.

Escalation : Identify and escalate complex issues to higher-level support or management when necessary.

Training : Participate in training and development programs to enhance customer service skills and stay updated on company offerings.

Feedback : Actively gather and document customer feedback and suggestions to contribute to product or service improvements.

Requirements :

Communication Skills : Excellent verbal and written communication skills with a friendly and customer-focused demeanor.

Problem-Solving : Strong problem-solving abilities and active listening skills to address customer needs effectively.

Technical Proficiency : Comfort with using customer service software and computer applications for efficient issue resolution.

Team Player : Ability to work effectively in a fast-paced and team-oriented environment.

Organization : Strong time management and organizational skills to manage multiple customer inquiries.

Education : A high school diploma or equivalent; some positions may require additional education or training.

Experience : Previous customer service experience is a plus but not always necessary.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.