Apprentice - Customer Service

This is an apprenticeship opportunity with Global Service Center of a large multi-national Insurance company. The contract will be for a period between 6 months to 2 years. Company offers an excellent work environment and fantastic learning opportunities in the chosen domain. Role is ideal for fresh graduates with excellent ENGLISH LANGUAGE SKILLS

Candidates will be paid a monthly stipend for the duration of apprenticeship

Given the current pandemic only candidates residing in Pune should apply

Job Family Summary :

The Support Function is responsible for assisting claims professionals or a Field office by performing analysis or activities related to recover loss dollars of 3rd Party Claims through effective gathering of Claims information, co-ordinate pre-and post claims filing activities, expense management, and other claim related activity. Claims would be filed and handled with quality and adherence to guidelines defined as part of the Claims process life cycle.

Key Responsibilities :

Customer Service :

- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

- Inform parties of relevant loss details and necessary policy, liability and coverage related information

Admin Support :

- Identifies legal liability and pursues pre-recovery guidelines as defined to enable effective collection of loss dollars in an efficient and effective manner

- Researches paid claims, answers inquiries, and coordinates with other departments, adjusters, and 3rd party through defined channels in order to effectively identify and provide relevant Claims details.

- Performs duties, include data entry, identify/evaluate/analyze critical Insurance documents for processing claims and witness report requests, filing paper documents, processing payments and system updates

- Handles claim files (locates/requests files), files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

- Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed

- Provides back-up for any support functions in the office

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