The Receptionist will provide superb receptionist/customer service functions. To be successful in this role, the ideal candidate will have previous receptionist/customer service. Combined with excellent communication skills, one must have proficient database skills. Ultimately, you will ensure customer needs are met and exceeds the expectations of our business objectives and contributes to our Company's success.

Duties and Responsibilities:

- Welcome visitors by greeting cheerfully, making a positive and lasting impression; notifies staff of visitor arrival, maintains logbook, issues visitor badges, etc.

- Supports continuity among work teams by documenting and communicating actions

- Addresses potential issues appropriately and efficiently; suggests prompt solutions to ensure customer issues are attended to and minimized ; if beyond the representative's knowledge, forwards to appropriate staff

- Maintains a safe and clean reception area

- Complies with Company policies, rules, and regulations

- Performs other related duties as necessary or assigned

Knowledge, Skills and Abilities :

- Outstanding verbal and written communication, interpersonal and customer service skills

- Exceptional poise and presence on the phone

- Professional demeanor with a results-driven approach

- Detailed knowledge of products offered

- Computer literate and proficient using MS Office; familiarity with ERP/CRM software

- Service-oriented with solid business acumen and ability to resolve customer grievances

- Ability to work effectively and cooperatively in a team environment

- Regular and punctual attendance required

Minimum Qualifications:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

- The requirements listed below are representative of the knowledge, skill and or/ability required.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Associates Degree preferred

- 2+ years of customer service experience (or similar) with ambition, integrity and work ethic