Job Title : Customer Service Representative

Location : Delhi NCR

Company : [Insert Company Name]

About Us :

[Insert brief overview of the company, its mission, values, and any unique selling points.]

Job Description :

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service and resolving inquiries in a timely and efficient manner.

Responsibilities :

- Respond promptly to customer inquiries via phone, email, and live chat.

- Resolve customer complaints and issues in a professional and empathetic manner.

- Provide product information and assistance to customers.

- Process orders, returns, and exchanges accurately and efficiently.

- Collaborate with other team members to ensure seamless customer experiences.

- Maintain a high level of product and industry knowledge to effectively address customer inquiries.

- Escalate complex issues to the appropriate department for resolution.

- Assist with customer retention initiatives and contribute to overall customer satisfaction goals.

Requirements :

- Previous experience in a customer service role preferred.

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Proficiency in Microsoft Office and CRM software.

- Positive attitude and willingness to go above and beyond to assist customers.

- Flexibility to work evenings, weekends, and holidays as needed.

Benefits :

[Insert information about company benefits, such as health insurance, retirement plans, vacation days, etc.]

How to Apply :

- Please submit your resume and a cover letter detailing why you are the ideal candidate for this position to [insert contact information].

- [Insert any additional information about the application process or company culture.]

- Feel free to adjust the details to better fit your company's needs and culture!

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.