Entrepreneur at SSV HR Services
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Customer Service Officer - eCommerce (1-5 yrs)
We're Hiring Customer Services Executive for an E-commerce Company
Call on 9773322877 | 9769106910
Qualification: HSC or Any graduate
Experience: 1yr + Customer Services Voice Experience (preferable From Ecommerce Voice Support Background | BPO Customer Services Voice )
Process: Voice Process (Ecommerce)
Shift Timing: Day Rotational shift
Salary Range: Rs. 20,000 to Rs. 30,000 In hand + Incentives
Skill Required: Excellent Verbal & Written communication Skill
Role & Responsibilities :
- Managing incoming calls and customer service inquiries-
- Identifying and assessing customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Need to handle email and inbound queries via Calls, Email & Chat
SSV Group
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