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30/06 Priyanka Rane
HR Consultant at SSV HR Services

Views:83 Applications:43 Rec. Actions:Recruiter Actions:7

Customer Service Officer (2-5 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 165051

Reach Ms. Priyanka on call or Whatsapp : 8879437943

Designation : Customer Support Officer

WORK FROM HOME

Qualification : HSC / Any Graduate / Post Graduate

- Excellent Verbal and Written Communication Skill.

- Candidates must express interest in joining Social Media Support Team, Experience in social media channels /supporting customers

- Experience in Call/Chat/Email customer engagement at Contact Centre preferred

Job Responsibilities:

- Assisting the customer with the product details and additional information with regards to the service of the company.

- Guide the customers in placing the orders/tracking/returning the product through the website/app.

- Handling customer grievances and providing the resolution to maintain maximum customer satisfaction.

- Handling Supervisor Escalation and kept rigorous follow-up to resolve the concern at the earliest.

- Responding To the customer's queries/complaints over social media channels such as Facebook, Instagram, Twitter, Amazon, Flipkart and WhatsApp.

Salary : 3 Lac and Other Benefits

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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