Customer Service Manager - Insurance (1-7 yrs)
As a Customer Service Manager in the insurance industry, you will be responsible for ensuring exceptional customer service and sales support to clients. Your role will involve managing a team of customer service representatives and overseeing the customer sales service department's operations to ensure client satisfaction, retention, and revenue growth.
Responsibilities:
- Manage a team of customer service representatives and ensure excellent customer support.
- Collaborate with the sales team to provide effective sales support and enhance the customer experience.
- Analyze customer data and feedback to identify trends and improve service strategies.
- Develop and maintain strong client relationships to ensure customer satisfaction and retention.
- Build and maintain strong relationships with clients, ensuring their ongoing needs are met and their feedback is incorporated into service improvements.
Qualifications:
- Bachelor's degree (preferred).
- Min. 1 to 4 years exp. Of in sales & marketing and BFSI.
- Strong leadership and communication skills.
- Detail-oriented and organized.
How to Apply:
Contact: +91 8160174117
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