Customer Service/International Voice Process Role (1-3 yrs)
- Handle inbound and outbound calls professionally and efficiently, addressing customer queries and concerns regarding products or services.
- Provide excellent customer service by actively listening to customers, understanding their needs, and resolving issues in a timely manner.
- Utilize effective communication skills to convey information clearly and maintain a positive and empathetic attitude toward customers.
- Ensure adherence to quality standards and call protocols during interactions with customers.
- Keep accurate records of customer interactions, transactions, comments, and complaints in the designated systems.
