HR Analyst at Dalztek Humanheros
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Customer Service/International Voice Process Role (0-2 yrs)
- Handle inbound/outbound international calls with professionalism and courtesy.
- Respond to customer inquiries, provide accurate information, and resolve customer issues efficiently.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Update customer information and call records accurately in the system.
- Follow established call scripts and processes to ensure quality service.
- Meet and exceed performance metrics, including call handling time, quality, and customer satisfaction scores.
- Collaborate with team members to resolve complex customer issues.
- Stay up-to-date with company products, services, and policies to provide accurate information.
- Adhere to shift schedules and meet attendance requirements.
- Escalate unresolved issues to the appropriate department or supervisor.
