HR Analyst at Dalztek Humanheros
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Customer Service/International Voice Process Role (0-2 yrs)
- Handle inbound/outbound international calls with professionalism and courtesy.
- Respond to customer inquiries, provide accurate information, and resolve customer issues efficiently.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Update customer information and call records accurately in the system.
- Follow established call scripts and processes to ensure quality service.
- Meet and exceed performance metrics, including call handling time, quality, and customer satisfaction scores.
- Collaborate with team members to resolve complex customer issues.
- Stay up-to-date with company products, services, and policies to provide accurate information.
- Adhere to shift schedules and meet attendance requirements.
- Escalate unresolved issues to the appropriate department or supervisor.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
