Job Title : Customer Support Executive (International Voice Process)

Location : Bangalore

Job Type : Full-Time

Shift : Night Shifts

Job Summary :

We are seeking energetic and customer-oriented professionals to join our International Voice Process team. As a Customer Support Executive, you will be responsible for providing high-quality support to international customers via phone calls. You will handle customer inquiries, resolve issues, and provide solutions while maintaining excellent customer service standards.

Key Responsibilities :

- Handle inbound and outbound calls from international customers.

- Respond to customer inquiries regarding products, services, or account issues.

- Provide accurate and detailed information to customers.

- Resolve customer complaints efficiently and courteously.

- Identify customer needs and offer appropriate solutions or escalate issues to the appropriate department.

- Maintain customer records by updating account information.

- Adhere to company policies and procedures while ensuring quality and compliance in all interactions.

- Meet performance targets including call handling time, customer satisfaction, and issue resolution.

- Work in a team environment to achieve individual and team goals.

- Maintain a positive and professional demeanor in all interactions.

Skills and Qualifications :

- Experience : 0-3 years of experience in a customer support or voice process role (International experience preferred).

- Education : High School Diploma or equivalent; a degree in any field is a plus.

- Communication Skills : Exceptional verbal communication skills in English with a neutral accent. Proficiency in other languages (e.g., Spanish, French) is a plus.

- Technical Skills : Basic computer knowledge and familiarity with CRM systems.

- Customer Focus : Strong problem-solving skills with a customer-first approach.

- Adaptability : Ability to work in rotating shifts, including night shifts, weekends, and holidays.

- Attention to Detail : High attention to detail with the ability to multi-task efficiently.

- Soft Skills : Strong interpersonal skills, patience, empathy, and the ability to handle difficult conversations.

Benefits :

- Competitive salary with performance-based incentives.

- Comprehensive training and development programs.

- Health insurance and other benefits.

- Opportunity to work in a global environment.

- Career growth and advancement opportunities.

This job description can be customized according to the specific needs of the organization or the industry it operates in.