OVERVIEW:

A leading company is looking for the Customer Service Executive position for its client, a large US based DME Company. The client is a multi- billion dollar company providing healthcare products and services, including oxygen and respiratory equipment.

Essential Responsibilities:

- To assess and resolve enquiries, requests and complaints.

- To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

- To provide customers with product and service information and upsell wherever raised by customers in their interactions.

- Manage and update account wise customer interactions daily generated via work flows and queues.

- Achieve key/critical performance targets

- Ensure efficiency measures are met in accordance with performance targets and process guidelines

- Participate and works as a member of the customer service team.

- Use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.

- Maintains effective work procedures as per client process work flows and policy guidelines

- Adhere to US healthcare compliance measures.

SKILLS AND COMPETENCIES

- Good verbal and written communication skills

- Focus on delivering a positive customer experience

- Should be professional, courteous, friendly, and empathetic

- Should possess active listening skills

- Good data entry & typing skills

- Ability to multi task.

- Capable of handling fast-paced, innovative, and constantly changing environment

- Should be a team player.

- Ability to contribute to the process through improvement ideas.

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