Job Title: Customer Service Support

Location: Hyderabad, India

Overview: We are seeking a dedicated and enthusiastic Customer Service Support. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to solve problems efficiently. This role is perfect for someone with 0-3 years of experience in customer service or hospitality who thrives in a fast-paced environment.

Responsibilities :

Customer Focus : Provide outstanding customer service by creating positive experiences and demonstrating empathy in all interactions.

Communication : Engage with customers through clear and articulate verbal and written communication. Proficiency in vernacular languages is a plus.

Problem Resolution : Manage and resolve customer issues effectively, ensuring clear communication throughout the process.

Proactive Problem-Solving : Take a proactive approach to identify and resolve customer queries promptly.

Record Keeping : Maintain accurate records of customer interactions and transactions.

Team Collaboration : Work closely with team members to ensure customer satisfaction and consistent service delivery.

Requirements :

Experience : 0-3 years in a customer service role.

Education : Bachelor's degree in a relevant field.

Zealous Customer Focus : Utilize your experience in fast-paced customer service and hospitality roles to create positive customer experiences.

Articulate Communication : Possess strong written and verbal communication skills in English, with proficiency in vernacular languages being a plus.

Analytical Mindset : Excel at managing problem resolution with clear and concise communication.

Problem-Solving Skills : Passionate about seeking solutions and proactively resolving customer queries in a timely manner.