A leading MNC in Food Processing Industry.

Job Description :

General Task :

The Customer Service Co-ordinator will ensure that his/her tasks are performed in an optimal way and in compliance with any internal or external rules and regulations (certificates, tax issues, legal documents).

- He/she manages and handles sales processes and commercial files, in view of influencing and improving customer satisfaction.

- Gives full support to the customers and the sales teams.

- Links with the internal company departments (marketing, warehouse, production, commercial team, master data maintenance) in view of ensuring customer satisfaction through

- On Time and In Full order delivery

- Accurate information

- Appropriate and adapted communication

The Customer Service Co-ordinator will work in tight co-operation with the sales representatives/ Key Account Managers, and supply chain (credit control, R&D, production, warehousing and distribution).

Order Management :

1. Specific customer master data maintenance and creation

2. Order management since creation to invoicing, as well as back orders follow up (delivery or cancelation in agreement with the customer)

3. Order confirmation within the defined confirmation time (24-48h)

4. Ensure

a. the respect of the company policy in terms of customer care and tariffs

b. The correct application of prices and conditions agreed by the sales team

with the customer

c. product availability with planning, production and logistics, as well as the

respect of agreed cut off time and lead times

5. Act according to the customer payment situation, and liaise with credit control to avoid risks for the company

6. Ultimately, be able to propose a product replacement in case of shortages

7. Back-up for other team members in view of maintaining continuity in order handling and communication with the customers

Customer Care :

1. Take care of all customer queries and requests promptly and in a professionally and friendly way

2. Listen to customers and collect any remarks and information that can be used to improve organization's service. Share the information with the Customer Service Manager and any other relevant departments : sales, marketing, R&D, Production, Logistics, Warehouse, Transportation

3. Complaint registration and follow up, if applicable.

Co-ordination with all departments involved depending on the nature of the claim

4. Attend customer visits to the organization premises

5. Contracts and rebates follow up, if applicable, in co-operation with the Customer Service Manager, Purchase and Finance departments.

6. Co-ordinate with internal departments (R&D, QA) the completion of product/logistics/quality questionnaires required by the customers.

Commercial Related Activities :

1. Follow up of the customer orders that are part of her/his portfolio to ensure OTIF (on time and in full) deliveries

2. Collect and communicate to the Customer Service Manager, sales information that can be used as input to Sales Forecast

3. Together with Supply Chain, follow up on Obsoletes situation, especially when related to tailor made products and/or customers stocks (customer service Large Accounts)

Salary: INR 2,00,000 - 5,50,000 P.A.

Desired Candidate Profile :

Candidate must be having good knowledge of MIS executive, Excel, vlookup, MS-word,good Communication.

Education :

UG: Any Graduate - Any Specialization

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