Founder at Serving Skill
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Customer Service Coordinator (2-5 yrs)
A Customer Service Coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. Customer Service Coordinators maintain the positive image, brand, and reputation of the organization.
Responsibilities :
- Managing a team of customer service employees.
- Maintaining compliance with policies and procedures.
- Offering excellent customer service.
- Displaying extensive product knowledge.
- Overseeing the work of every employee in your team.
- Promoting the vision of the organization.
- Conducting quality assurance surveys with customers and reporting findings to the staff.
- Handling customer complaints brought to your attention.
- Conducting regular training sessions with the team.
- Motivating the team to perform at their best.
Key Skills :
- CUSTOMER HANDLING
- Order, DESPATCH & payment
- Keen to learn
- Dynamic
- Smart in work & understanding
- Good communication
- DYNAMIC
- Handle all situation
- Having knowledge to handle whole office
- System & communication
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