Manager at Trident HRM Services Pvt Ltd
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Customer Service Advisor - Gems & Jewellery (1-2 yrs)
- Evening/Night Shift (rotational shift of 8.5 hrs within the window of 6:30 pm to 9:30 am)
- Candidates who can join immediately will be preferred or else 15-30days notice
- The role will be responsible for sales and driving superlative customer experience
JD : Duties And Responsibilities :
- Empathize with every aspect of the customer experience, putting customers-needs first and continuously enhancing the Customer Service Experience
- Handle complaints, provide appropriate solutions and alternatives within the stipulated TAT (turn-around-time)
- Be a voice for customers by identifying customer needs, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
- Manage appropriate customer follow-up, including corresponding with customers in response to inquiries and/or complaints balancing company and customer interests
- Consult with customers via phone, chat, and email identifying the customers' needs and how our products and services best serve those needs
- Consult with customers to answer jewellery product or process questions to help them make informed buying decisions
- Handle customer inquiries in a friendly, professional manner to ensure an excellent customer service experience
- Drive Sales and Upselling
Required Skills :
- 1-2 years of experience in high-velocity Customer Experience/Customer Delight process
- Diversified exposure in dealing with international customers across the globe is mandatory
- Familiar with CRM systems and working knowledge of Microsoft applications
- Preferred candidates with a basic understanding of eCommerce websites and operations
- Should possess effective written communication and comprehension skills
- Willingness to work in Night Shifts
- Gems/jewellery knowledge is preferred but not mandatory for a fast learner
- Rotational shifts, Rotational offs (No fixed Saturday / Sunday offs)
- Voice, emails, chats, social media (blended process)
- Candidates should have their own vehicle - Company will not provide transport or pickup/home-drops
- Preferred candidates from 5-10 km from SEEPZ (MIDC)
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