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18/09 Arthi Saswanoor
HR Manager at Vistabiz Solutions

Views:74 Applications:14 Rec. Actions:Recruiter Actions:6

Customer Retention Role - Insurance (1-4 yrs)

Mumbai Job Code: 91339

Customer Retention


- Interacting with the customers and retain the customers of Hard Lapse bucket

- Understanding the reason for non reinstatement of the policies

- Explaining the product details accurately to the customer, along with analysis of benefits which he would lose on closure.

- Redressing customers query and liaise with other team (customer retention & sales organizations) to give prompt solutions.

- Ensuring complete resolution as promised for retained customers.

- Ensuring correct contact details, email id are updated in our records.

- Maintain record of the interactions had with the customer.

- Timely follow up on case to case basis as required.

- Calling customer for insurance renewal

Need Immediate Joiners

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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