- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.

- Provide accurate and relevant information to the customer.

- Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)

- Effectively provide prompt, accurate and professional responses to customer inquiries

- Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.

- Display active listening skills

- Document loan activity on MSP

- Actively collect on past due payments

- Establish payment arrangements and determine strategies to resolve delinquency

- Foreclosure questions and concerns

- Determine the reason for default

- Counsel customers about consequences of delinquency

- Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability

- Payment Collection and Deal Production

Stable Internet connection - Hybrid work from home model. May be required to work in the office eventually

EDUCATION / EXPERIENCE

- College degree preferred

- Open to College undergraduates with 12 months BPO experience preferable in collections department

- Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls

- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things

- Ability to work independently

- 6 months - 1-year International voice experience

Immediate joiner - 0-15 days

- Excellent Communication skills - Both verbal and Written

- Must be Willing to work on rotational shifts

-Must be willing to work from office for initial 6 months

- Educational Background - Any graduate(+12 is also fine)