We have a leading client who is having an urgent opening for Customer Relationship Officer for their Chennai location office. The CRO must understand client requirements and work on costing and offer with client and team and optimal rates as advised by the department head.

Job Title: CUSTOMER RELATIONSHIP OFFICER

Job Location: Chennai

Industry: Tourism and Travels

Experience: 1 to 3 Years

CTC: Based on experience

Preferred Candidates: Female

Education Qualification: Graduate

JOB Description

1. High level organizational, administrative and basic financial management and budgeting skills

2. Ability to work efficiently and independently as well as within a collaborative team environment

3. Demonstrated commitment to delivering excellent customer service

4. High level of motivation, initiative, and flexibility

5. High standard of keyboard and computer skills including the use of Microsoft Office software

6. Attend to queries from different channels of the sales focus.

7. Understand client requirements and work on costing and offer with client and team and optimal rates as advised by the department head.

8. Make tours hassle-free and handle queries while a guest on tour.

9. Research various destinations and resources of travel about prices, customs, weather conditions, reviews, etc.

10. Use promotional techniques and prepare promotional materials to sell itinerary tour packages

Job Requirements:

1. Tertiary qualifications in Tourism, Business or related field, or lesser formal qualifications with substantial experience in the Tourism industry

2. Must know Tamil, English & Hindi language fluently.

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