Customer Relationship Officer - Telesales (0-5 yrs)
Customer Relation Officer
Main Job Tasks and Responsibilities :
- Attend inbound calls and respond to chats/ emails.
- Handle customer queries- both telephonically and by chats/email.
- Proactive outbound calls for after sale services.
- Manage and resolve customer complaints, queries and issues with passion and dedication.
- Follow up with the customer until issue closure.
- Provide customers with product and service information.
- Co-ordinate with cross function POCs and stakeholders to resolve customer query.
- Document all call information according to standard operating procedures.
- Achieve Monthly Sales Conversion target, CSAT and Quality Metrics.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
