Customer Relationship Officer

Purpose of the Job :

- This is a unique opportunity to work in the areas of Customer experience as well as Sales.

The role exists :

- Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.

- Deliver defect free resolutions with speed and honesty And explore life enriching experiences to GROW in products and services for our friends and their families

Deliverables (key responsibilities) :

Customer Service :

1. Responsible for resolving product or service problems by clarifying the customer's complaint; determining + In store Sales

2. The cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.

3. Generate Sales leads

5. Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

6. Ensure compliance with policies and procedures & expected code of conduct.

7. Ensure completion of store operational requirements

Demonstrate (Key competencies) :

- Persuasive Communication Skills

- Service & Sales orientation

- Digital Savvy

- Analytical Thinking

- Empathy

Skills Required :

- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.

- Should be able to manage sales, service & operations at the same time.

- Ability to connect, provide innovative solutions, and create an environment where all can succeed.

- Must be digital savvy, comfortable in handling customer journey on digital stores.

Educational Level Must have :

- Graduation is a must

- MBA (Preferred)

- Working Experience Must have: Minimum 1-2 years of Retail experience

- Only females can apply.

Kindly call 9310181990

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