Job Description -

1) Position - CPaaS/Customer Relationship Officer.

2) Company - IT Firm.

3) Experience - 1 - 5 Years.

4) Qualification - Bachelor's degree in Business Administration, Marketing, or related field.

5) Location - Ahmedabad and Pune.

6) Responsibility -

- Serve as the lead point of contact for all customer account management matters.

- Build and maintain strong, long-lasting client relationships.

- Negotiate contracts and close agreements to maximize profits.

- To Handle 100+ Existing Customer Business.

- Demonstration of Products to Existing/New Customers and client support.

- Monitoring Revenue & Payment collection.

- Regular Calls to Existing Clients for Business Relations & to increase revenue.

- Cross Sales to existing clients.

- Visit to Existing Clients (Local and Pan India).

- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Maintaining the traffic of the various services provided.

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

- Prepare reports on account status.

- Collaborate with the sales team to identify and grow opportunities within the territory.

- Assist with challenging client requests or issue escalations as needed.

- Understanding of CPaaS, SaaS platforms, and technical know-how will be an added advantage.

7) Skills -

- Customer Relationship with existing customers, Cross-sell, Upsells, payment follow-ups.

- Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.

- Passion and grit to achieve highly ambitious targets.

- Ability to hustle in a highly dynamic environment.

- Self-motivated and self-directed.

- Excellent analytical and time-management skills.

- Creative problem solver who thrives when presented with a challenge.

- Tenacity to handle rejection and continue with a positive attitude when reaching the next potential client.

- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Proficiency in CRM software will be a plus.

- To achieve the predefined targets.