HR at Black & White Business Solutions Pvt Ltd
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Customer Relationship Officer - BPO (0-2 yrs)
Looking out for candidates who can join Immediately, Voice Process. for Domestic English + Kannada, English+ Telugu speaking Candidates, International process only English Freshers salary 16k to 21k + Incentives.
One day Interview Process,...- .easy selection..
2022 freshers can apply..
For more information
Contact HR Dhanush @ 9513644110
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
- Candidate should possess excellent oral and written communication skills
- Candidate with good customer service skills would be preferred
- Candidate should have 0-1 year of experience in Customer Support Voice Process.
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Night shifts / Rotational Shifts.
- Candidates with backlogs/arrears in their degree are not eligible
- Responsible for dealing with Domestic & International Clients
Responsible for dealing with Clients Queries.
Requirements and Skills :
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Location: Bangalore.
For more information
Contact HR Dhanush @ 9513644110
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