HR Consultant at SSV HR Services
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Customer Relationship Manager - Voice & Email Process - BPO (1-5 yrs)
Client : Matrimony Company
Designation : Customer Relationship Manager
Number of Vacancy : 5
- HSC/Graduate/Post Graduate
- Should have good communication skills
- 1 Year to 5 Years experience in customer service role ( Inbound voice/Outbound voice/E-mail/Chat )
Job Description :
- Managing large amounts of inbound and outbound calls as well as E-mail in a timely manner
- Following call center - scripts- when handling different topics
- Identifying customers- needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers by taking the extra mile
Salary: 18K + PF + Other Benefits + Attractive Incentives
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