HR Recruiter at Tekpillar Services Pvt Ltd
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Customer Relationship Manager - Sales - BFSI (1-6 yrs)
This role involves managing client relationships, enhancing customer experiences, and driving retention and satisfaction for products.
Responsibilities :
- Build and maintain strong, long-term relationships with customers through personalized service.
- Address customer inquiries, resolve issues, and ensure a seamless experience with BFSI products.
- Identify and act on opportunities to upsell and cross-sell solutions based on customer needs.
- Collaborate with internal teams to address customer feedback and improve service delivery.
- Monitor and analyze customer interactions and feedback to continuously enhance the customer experience.
- Conduct regular follow-ups and ensure customer satisfaction through timely and effective communication.
Requirements :
- Bachelor's degree in Business, Marketing, or related field.
- Proven experience in customer relationship management, preferably in the BFSI domain.
- Excellent communication, problem-solving, and interpersonal skills.
- Strong customer orientation with the ability to build rapport and trust.
Benefits :
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
Contact : +91 97267 21114
