Talent Acquisition at GenZS Recruitment Solutions
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Customer Relationship Manager - BFSI (2-4 yrs)
Roles and responsibilities:
Shift timings: General shift
6 days working
Location: Lotus Corporate park, Goregaon East, Mumbai.
1) Collecting and analyzing customer data
2) Using CRM systems to manage relationships
3) Developing new ways to meet customers' needs
4) Handling customer complaints
5) Overseeing the interactions between customers and key team members.
6) Creating and executing retention campaigns, contract renewals
7) Collaborating with sales, marketing and operations teams to improve the customer experience
8) Cross-selling and Upselling
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