Roles/Responsibilities :

- Responsible for planning and executing SAP Support / Development activities regarding SAP Customer Relationship Management (CRM) and Trade Promotion Management (TPM & CBP).

- Understand client requirements, provide solutions, functional specifications and configure the system accordingly.

- Ability to create presentation/workshop decks that need to be conveyed and be able to present them to the client.

- Ability to create Process Flows in Microsoft Visio for the client's proposed business processes.

- Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.

- Ability to configure SAP CRM and deliver work products / packages conforming to the Client's Standards & Requirements.

- Strong configuration hands on experience in CRM. Experience in TPM is desirable.

- Integration of the CRM-BW & ECC and with external applications.

- In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation/support:

- Functional Unit Testing

- Integration Testing

- User Manual, Job Aid Preparation

- User Support activities

- Exposure to ITIL and other structured support methodologies

- Regularly interact with the onsite, offshore team/client

- Provide status updates in daily/weekly conference calls

- Maintain cordial relationship with onsite team/client

- Prepare test scripts and perform testing after CRM, TPM upgrade

Skills/Experience Requirements:

MUST HAVE:

- Sound understanding of SAP CRM - TPM, CBP

- Understand CRM integration with ECC and BW(Planning)

- Hands on experience in configuring / defining the following in the CRM / BW/ ECC module:

- Customer Business Planning

- Trade Promotion Management

- Sales & Distribution, Pricing, Billing, Accounting in ECC. Knowledge of COPA will be of added advantage

- Master data - Customer, Customer Hierarchy, Product, Product Hierarchy, BOM etc.

- Should have good written and oral communication skills

- Must be a good team player

Familiarity on the basic business processes with the following Functional Areas:

- SAP CBP, TPM

- SAP MM

- SAP SD

- SAP COPA

NICE TO HAVE :

- Prepare training documentation

- Have worked on at least two CRM project (TPM preferable)

- Should have good communication skills

- Should be open to relocate

- Team Leading Experience would be an added advantage.

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