HR Executive at Aliens Group Pvt Ltd
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Customer Relationship Management Professional - BFS (0-3 yrs)
A customer relationship manager is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to date on products and services to maintain that relationship. They also keep track of customer utilization trends and identify opportunities with other business teams to continue to generate revenue. A customer relationship manager must also monitor and maintain customer satisfaction ratings.
RESPONSIBILITIES:
1.Building long-term relationships with key clients.
2.Addressing customer concerns and complaints.
3.Creating sales plans to generate revenue.
4.Build relationships with key employees among customers
5.Create plans to address clients- business needs
6.Advise clients on creating profitable processes
7.Schedule regular meetings with customers to ensure they are satisfied
8.Act as point of contact for complaints and escalate issues as appropriate
9.Help sales team up-sell or cross-sell services and products
10.Ensure both the company and clients adhere to contract terms
11.Study competition to find new ways to retain customers
12.Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers- needs
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