Customer Relations Specialist - Real Estate (2-7 yrs)
Job Title : CRM Specialist
Who Can Apply : LGBT+ Job Seekers (Out or Closeted)
Job Type : Permanent, Full-time
Company : Leading Real Estate Company
Experience : 2-7 years of relevant industry experience
Key responsibilities :
- Surpassing customer expectations and create a customer delight experience for onboarding and welcoming new customers
- Complete ownership of process, prioritize comfort to customers by excellent engagement and relationship management
- Captures customer queries generated through the 'Sales Force dot com' (SFDC)
- Informs and updates customers of the project status
- Adheres to the process to prepare an escalation matrix to address customer complaints
- Implements processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries
- Handles escalated customer complaints/queries generated via phone calls, emails, or walk-ins coordination
- Generates payment advice form basis collections received from customers
- Generates timely, error-free reports from SAP which are then verified by regional & HO finance departments
- Identifies processes/procedures in own work area that need improvement
